legal
Effective Date: July 3, 2026
DebugCause is an AI-powered software platform that assists engineering teams in investigating Python production errors, identifying potential root causes, and generating draft pull requests containing proposed fixes and regression tests.
The Service is designed to assist engineers and does not replace human review or software testing.
You represent and warrant that you have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.
If you are using the Service on behalf of a company, you agree to these Terms on behalf of that company.
Subject to these Terms and any applicable subscription agreement, DebugCause grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Service for your internal business purposes.
You may not:
All rights not expressly granted remain the property of DebugCause.
You retain all ownership of:
DebugCause does not claim ownership of your data.
The production version of DebugCause is intended to run entirely within your own infrastructure.
You are responsible for:
Unless expressly agreed otherwise, DebugCause does not receive access to your repositories or production systems.
DebugCause may provide a hosted evaluation environment for trial purposes.
Trial environments are provisioned in isolated infrastructure for evaluation only.
Unless required by law, trial environments and associated customer data will be permanently deleted within seven (7) days after the trial ends if no commercial subscription is purchased.
DebugCause supports multiple language model providers, including self-hosted models and compatible APIs.
You are solely responsible for:
DebugCause is not responsible for the availability, pricing, accuracy, or behavior of third-party language models.
The Service generates AI-assisted analyses, code modifications, recommendations, and draft pull requests.
AI-generated output:
Every output must be reviewed, tested, and approved by a qualified engineer before deployment.
You are solely responsible for any code merged into your repositories.
You agree not to use the Service to:
DebugCause may suspend access if these Terms are violated.
DebugCause is designed with a self-hosted architecture intended to minimize customer data exposure.
You remain responsible for securing:
Each party agrees to keep confidential information received from the other party confidential and to use such information only for purposes related to the Service.
Confidential information does not include information that:
DebugCause retains all rights, title, and interest in:
These Terms do not transfer ownership of the Service.
The Service may integrate with third-party products including GitHub, GitLab, OpenAI, Anthropic, Azure OpenAI, cloud providers, and observability platforms.
Your use of third-party services is governed by their respective terms and privacy policies.
DebugCause is not responsible for third-party products or services.
Paid subscriptions are billed according to the pricing agreed at the time of purchase.
Unless otherwise stated:
If your purchase includes a money-back guarantee, you may request a refund within thirty (30) days of the purchase date by contacting raghav@debugcause.com.
Approved refunds will be issued using the original payment method within a reasonable period.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEBUGCAUSE DISCLAIMS ALL WARRANTIES, INCLUDING:
DEBUGCAUSE DOES NOT GUARANTEE THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEBUGCAUSE SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL DEBUGCAUSE'S TOTAL LIABILITY EXCEED THE TOTAL FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless DebugCause and its affiliates from claims, losses, damages, liabilities, and expenses arising from:
You may stop using the Service at any time.
DebugCause may suspend or terminate access if:
Upon termination, your license immediately ends.
DebugCause may improve, modify, or discontinue features at any time.
Reasonable efforts will be made to provide advance notice for material changes where practical.
These Terms may be updated periodically.
The revised version becomes effective upon publication.
Continued use of the Service after updates constitutes acceptance of the revised Terms.
These Terms shall be governed by the laws of India.
Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiations.
If the dispute cannot be resolved within thirty (30) days, it shall be referred to arbitration in Jaipur, Rajasthan, India, in accordance with the Arbitration and Conciliation Act, 1996. The proceedings shall be conducted in English.
DebugCause shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet outages, cloud service failures, labor disputes, governmental actions, cyberattacks, or other force majeure events.
For legal, billing, or support inquiries, contact:
Email: raghav@debugcause.com